Contact Us

Need help? Here’s a quick guide for getting in touch.

Use the contact information below whenever you have policy-related questions or concerns. Whether you call, email, or submit your comments in writing, we’ll do our best to respond promptly with the information you need. 

Connect with New Mexico Mutual

Please contact us whenever you have a question or concern.

Phone Numbers

Main | 505-345-7260
Toll Free | 800-788-8851

Fax:

Underwriting | 505-345-3451
Claims | 505-345-0656
Billing | 505-348-9877

Hours:

Monday-Thursday | 8:00 am – 5:00 pm
Friday | 8:00 am – 4:00 pm

General Contact Form

Mailing Address

General

P.O. Box 27825
Albuquerque, NM 87125-7825

Payments

P.O. Box 27805
Albuquerque, NM 87125-7805

Claims

P.O. Box 27810
Albuquerque, NM 87125-7810

Department Contacts

Billing & Payment
Claims

Email:
nmmclaims@newmexicomutual.com

Phone Number:
505-343-7777

Provider Electronic Billing
New Mexico Mutual encourages the electronic submission of bills. The payer ID for NM Mutual is LS620. You may need to contact your clearinghouse if they use a different NM Mutual payer ID.

Human Resources
Marketing
Premium Audit & Premium Reporting (Payroll Reporting)
Risk & Safety Management
Underwriting

For agency-related questions on the items listed below, please contact the underwriting team assigned to your agency or our Underwriting Department at 505-343-7722

New Business Applications
Renewals
Payroll Changes
Status of Quotes
Classification Codes
Policy Information