New Mexico Mutual believes in protecting the confidentiality and security of collected information. Our information practices for our websites are in this document. Review this Online Privacy Policy regularly as it may change at any time at our sole discretion. The effective date of this notice and any revision or change is below
If you visit our Websites to browse, read or download information, please know that:
- New Mexico Mutual automatically collects and stores: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software and type of operating system you use; the date and time you access our sites; and the internet address of the site from which you linked directly to our websites.
- New Mexico Mutual uses this information as anonymous aggregate data to determine the number of visitors to different sections of our websites, to ensure that websites are working properly and to help us make our websites more useful. We do not use it to track or record information about individuals.
- Our collection and storage of general usage information about website visitors helps us improve the quality of our services and provide you with a positive experience. For example: we may upgrade those parts of the website that are heavily visited or optimize the website to work more efficiently with certain operating systems. This is all done without knowing your personal identifying information.
- When you just visit a New Mexico Mutual website you are anonymous unless you chose to identify yourself. We do not use persistent "cookies" or tracking mechanisms that collect personally identifying information on our websites.
- Certain features may require you to submit certain personal identifying information to access those features or functions, otherwise it may be impossible for New Mexico Mutual to refer, respond to or process a request. Such information may include name, address, email address and phone number.
- Our websites may also require you to provide identifying information and/or use individual passwords in order to access information or company systems. An example would be an agent accessing the CompQuick underwriting system.
If you choose to identify yourself when you call, write, email or use our secure online forms:
Online Visitor Information
- We collect any personally identifying information, such as your name, address, email address, phone number and any other information you provide to us.
- With respect to the Children's Online Privacy Protection Act (COPPA), New Mexico Mutual makes no active effort to collect personal information from children under the age of 18 through our websites. If a child were to submit information to New Mexico Mutual, we expect the child to have permission from their parent or legal guardian.
Customer Information Online or Otherwise
- As a workers compensation insurer, New Mexico Mutual may collect non-public personal information directly from customers or agents to serve a customer's insurance needs, conduct business and fulfill any legal requirements. Information may include:
- Company name, address & federal employer identification number (FEIN);
- Payroll, assets & employee class codes; and
- Loss runs (i.e., the history of the number and severity of workplace injuries and illnesses).
- New Mexico Mutual may obtain information from customer transactions and other business transactions such as payment history and premium balance. Depending on the nature of the transaction, New Mexico Mutual may also collect information from certain third parties such as an injured worker, health care providers, other insurers, government agencies, information clearinghouses, courts and other sources of public records.
How We Use Information that You Choose to Provide New Mexico Mutual
- If you do choose to provide us with personal information, be assured that such information is kept in secured databases and may be used to help us serve you better in some of the following ways:
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Process claims & other transactions
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Evaluate New Mexico Mutual product or service request
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Confirm or correct information
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Prevent fraud or other crimes by information verification
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Run our business
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Process data
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Perform research
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Comply with law and regulations
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Audit our business
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Process information or material requests
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Respond to inquiries or complaints about a particular company practice
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Satisfaction Surveys
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How We May Disclose Information that You Choose to Provide New Mexico Mutual
- Any personal identifying information you do choose to provide us is kept in secured databases and may be disclosed to others for any purpose allowed by law to help us serve you better in some of the following ways:
- Doing what a court or law enforcement agency requires us to do (e.g., search warrant or subpoena),
- Telling another company what we know about you if we are or may be selling all or any part of our business or merging with another company,
- Giving information to the government so that it may determine whether you may get benefits that it will have to pay for,
- Telling your health care provider about a medical problem that you have but may not be aware of,
- Giving your information to someone who has a legal interest in your insurance,
- Sharing your information with third party contractors or vendors acting on New Mexico Mutual's behalf subject to confidentiality agreements and restrictions to use information only for the purposes of performing those business services,
- Sharing your complaint with government or law enforcement agencies that enforce consumer protection, competition and other laws,
- Sharing your inquiry or complaint with certain private entities, including agencies, providers or companies you may have inquired or complained about to help address the matter,
- New Mexico Mutual does not disclose information about our customers to anyone except as permitted by law. We do not sell any information about our customers for marketing purposes to non-affiliated third party entities such as mailing list companies or mass marketing organizations.
- New Mexico Mutual may use and disclose your information to third party contractors or vendors to assist us in offering you other New Mexico Mutual products and services. If New Mexico Mutual were to share what we know about you with another financial services company to offer you products or services through a joint marketing arrangement, we would let you "opt-out." New Mexico Mutual will not disclose information to unaffiliated companies for use in selling their products to you except through such joint marketing arrangements.
- New Mexico Mutual will not share your health information with any other company to permit it to market its products and services to you.
If you want to get information about you or your company that may be in our records:
- Under applicable privacy laws and to the extent applicable, you may have certain rights to get information about you or your company that may be in our records. You will get access to any information that applicable privacy laws require us to disclose to you.
- Generally, we will let you review what we know about you if you ask us in writing. (Because of its legal sensitivity, we will not show you anything that we learned in connection with a claim or lawsuit.) If you tell us that what we know about you is incorrect, we will review it. If we agree with you, we will correct our records. If we do not agree with you, you may tell us in writing why you have taken the position to which we disagree, and we will include your statement when we give your information to anyone outside New Mexico Mutual.
Here's what you should know about the security of the information you provide to us:
- New Mexico Mutual uses no encryption (data scrambling) on certain portions of our website, and up to 128-bit encryption on other portions. When you are on any website that asks you for confidential information (e.g., social security number or a bank or credit card account number), you should check to see if the information being transmitted is encrypted in order to increase the security of your information. If you need to send confidential information and are concerned about the security of a web site, then you should consider sending it by phone or by regular mail instead.
- New Mexico Mutual uses secure socket layer (SSL) encryption to protect the transmission of the information you submit to through secure online forms.
- Email that you send New Mexico Mutual is not necessarily secure against interception. If your email communication includes sensitive information like your social security number, account number or your credit or charge card numbers, contact us through one of our secure online forms or by mail or telephone.
- New Mexico Mutual treats customer information as confidential and maintains physical, electronic and procedural safeguards to protect information.
- New Mexico Mutual employees who have access to customer non-public personal identifying information are those who need it for business purposes. All employees are instructed on the importance of maintaining the confidentiality of such information.
Additional Rights
Applicable laws may give you additional rights that are not described in this Online Privacy Policy.
Here's how to contact us
If you have technical problems with the operation of our Web sites, please report them to our Webmaster.
If you have questions regarding our privacy policy or use of your information, please contact us at NMMCorporateGovernance@newmexicomutual.com, or by mail at:
New Mexico Mutual
ATTN: Corporate Governance Department
3900 Singer Blvd., NE
Albuquerque, NM 87109
Our websites link to documents located on websites maintained by other entities. Once you access another website, you are subject to the privacy policy of that website.
Last Updated: Wednesday, December 19, 2006.
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